Shipping Info
SHIPPING INFO
Fast, reliable shipping on all KRAKEN Programmer orders across the United States
Processing Time
Most items ship same day or next business day. Made-to-order products may occasionally experience delays beyond our control.
Standard Shipping
All orders ship via USPS Ground Advantage or UPS Ground Saver unless upgraded at checkout.
US Only
We currently ship exclusively within the United States. International shipping is not available at this time.
Order Processing
Made-to-Order Manufacturing
KRAKEN Programmers are assembled to order to ensure you receive the freshest product with the latest firmware and quality control standards.
Typical Processing Time: Most orders ship the same day if placed before 2:00 PM EST, or next business day for orders placed after. We work efficiently to get your KRAKEN to you as quickly as possible.
Processing Timeline:
Order Received
Your order is confirmed and enters our production queue. You'll receive an order confirmation email immediately.
Assembly & Quality Control
Your KRAKEN is assembled, firmware is verified, and the unit undergoes comprehensive testing to ensure perfect operation.
Packaging & Shipment
Device is securely packaged with protective materials and shipped via USPS Ground Advantage or UPS Ground Saver. You'll receive tracking information via email.
Potential Delays: While we strive for same or next-day shipping, occasional delays may occur due to factors beyond our control, including component availability, high order volume, or unforeseen circumstances. We'll notify you promptly if your order requires additional processing time.
Shipping Methods
Standard Shipping (FREE): All orders automatically ship via USPS Ground Advantage or UPS Ground Saver at no cost. Delivery typically takes 2-7 business days depending on your location. The carrier for your order will be automatically selected based on your delivery address to provide the fastest and most reliable service.
Need it faster? We offer upgraded shipping options at checkout for those who need expedited delivery. Simply select your preferred shipping method during the checkout process.
Important: While we aim to deliver all orders on time, we cannot refund shipping costs if the carrier experiences delays on paid shipping upgrades. Carrier delays (weather, mechanical issues, staffing problems, etc.) are beyond our control and fall under the carrier's responsibility. We ship on time, but we cannot control carrier performance once the package leaves our facility.
Made-To-Order Products
KRAKEN Programmers are precision-crafted devices made to order to ensure you receive the freshest product with the latest firmware and quality control standards. While we work hard to maintain quick turnaround times, occasionally delays may occur due to factors beyond our control, such as:
• Component supply chain variations
• Quality control processes
• High order volume periods
• Manufacturing partner schedules
We'll always keep you informed if any unexpected delays affect your order. In most cases, items still ship within same day or next business day.
Delivery Information
We ship to all addresses within the United States, including:
- All 50 US states
- PO Boxes (via USPS only)
- APO/FPO military addresses
- Residential and commercial addresses
Estimated Total Time: Delivery time = Processing time (typically 1 business day) + Transit time (2-7 business days). Total time from order to delivery is typically 3-8 business days with free standard shipping.
What to Expect:
- Tracking Information: You'll receive tracking details via email once your order ships
- Signature: Not required for standard deliveries
- Package Appearance: Discreet, protective packaging
- Delivery Attempts: Carriers typically make 2-3 delivery attempts
Address Accuracy: Please verify your shipping address is correct and complete before placing your order. We ship to the address provided at checkout. Address corrections after shipment may incur additional fees or cause delays.
Order Tracking
Stay informed about your order's journey from our facility to your door with real-time tracking updates.
Order Confirmation
You'll receive an order confirmation email immediately after purchase with your order number.
Shipping Notification
Once your KRAKEN ships (typically within 24 hours), you'll receive a shipping confirmation email with your tracking number and carrier information.
Track in Real-Time
Click the tracking link in your email to see your package's current location and estimated delivery date.
Tracking Status Meanings:
• "Label Created": Shipping label generated, package will be picked up soon
• "In Transit": Package is moving through carrier network
• "Out for Delivery": Package is on the truck and will be delivered today
• "Delivered": Package successfully delivered to address
Common Questions
Do you charge for shipping?
No! All orders to US addresses include FREE standard shipping with no minimum purchase required. Optional expedited shipping is available for an additional fee at checkout.
When will my order ship?
Most orders ship same day or next business day. Made-to-order items may occasionally take longer due to factors outside our control. You'll receive tracking information once your order ships.
How long will it take to receive my KRAKEN?
Most orders ship within 24 hours and arrive in 2-7 business days via standard shipping (total 3-8 business days from order to delivery).
Can I track my order?
Yes! Once your order ships, you'll receive an email with tracking information. You can use this to monitor your shipment's progress.
What if the carrier delays my expedited shipment?
While we aim to deliver all orders on time, carrier delays are beyond our control. We cannot refund shipping costs for carrier-related delays on paid shipping upgrades.
What carriers do you use?
We ship via USPS Ground Advantage or UPS Ground Saver for standard shipping. The carrier is automatically selected based on your address to provide optimal delivery speed.
Do you ship internationally?
Unfortunately, we do not currently offer international shipping. We only ship to addresses within the 50 United States, including APO/FPO military addresses.
Do you ship to PO Boxes?
Yes! We can ship to PO Boxes via USPS. Note that UPS cannot deliver to PO Boxes, so PO Box orders automatically ship via USPS.
What if my package is lost or damaged?
All shipments are covered. Contact us with your order number and any relevant photos. We'll get you a replacement KRAKEN quickly.
Can I change my shipping address after ordering?
If your order hasn't shipped yet, contact us immediately and we may be able to update the address. Once shipped, you'll need to work directly with the carrier.
Ready to Upgrade Your Cart?
Free shipping on all orders. Most items ship same or next business day.