Return Policy

AxleCore Industries, LLC ("AxleCore") is committed to customer satisfaction and offers a return policy for the Kraken Programmer (the "Product") under the following terms and conditions:

30-Day Return Window for Unused Devices

  • Returns are accepted within 30 days from the date of delivery, provided the Product is unused and in its original condition, including all packaging, accessories, and documentation.
  • The Product must be returned in the same condition as received, with no signs of use, damage, or wear.

Verification of Usage

  • AxleCore reserves the right to inspect all returned Products to verify they have not been used. Usage is determined through analysis of the device’s internal memory and physical condition.
  • If the Product is deemed to have been used, the return will be voided, and the Product will be returned to the buyer at their own shipping cost.

USER Version Returns

  • USER versions of the Kraken Programmer are designed to pair with a single E-Z-GO RXV golf cart. If the Product is returned while still paired to a cart, the return will be voided.
  • To return a USER version, you must unpair the device from your cart prior to initiating the return. Instructions for unpairing can be found in the User Guide.

Dealer Version Returns

  • Dealer versions of the Kraken Programmer will have their internal memory analyzed to determine if any usage has occurred.
  • Any detected usage will void the return, and the Product will be returned to the buyer at their own shipping cost.

Return Shipping

  • All return shipping costs are the responsibility of the buyer.
  • AxleCore is not liable for any loss or damage to the Product during return shipping.

Return Process

  • To initiate a return, contact AxleCore Industries, LLC at support@axlecoreindustries.com within the 30-day return window.
  • Clearly state the reason for the return and provide your order number and proof of purchase.
  • AxleCore will provide the return shipping address and any additional instructions.
  • Returns without prior authorization will not be accepted.

Our Commitment

We are dedicated to resolving any issues that may arise. If you encounter difficulties with your Kraken Programmer, please contact our support team before initiating a return. We’re here to help ensure your satisfaction.

For additional support, refer to our User Guide or contact our support team at support@axlecoreindustries.com.