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Email Support

For technical questions, order inquiries, and general support:

Response within 30 min - 1 hr

Business Hours

Monday - Friday 9:00 AM - 6:00 PM EST
Saturday - Sunday Closed (Email responses on next business day)

Before You Contact Us

For faster assistance, please have ready:

  • Your golf cart make, model, and year
  • Battery type (48V Lead-Acid or Lithium)
  • Order number (if applicable)
  • Specific questions or issues you're experiencing

Quick Answers

Common questions answered instantly

Which KRAKEN Programmer do I need?

It depends on your cart model and battery type. E-Z-GO TXT carts use our TXT Programmer, while RXV carts need the RXV version. Battery type (Lead-Acid vs Lithium) sometimes requires different versions. Use our product pages to verify compatibility.

How long does shipping take?

Most orders ship within 1-2 business days. Delivery typically takes 3-5 business days within the continental US. You'll receive tracking information once your order ships.

Do you offer installation support?

Yes! Each KRAKEN Programmer includes detailed installation instructions. If you need additional help, contact us via this form or email with your specific questions.

What's your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your KRAKEN Programmer, contact us to arrange a return for a full refund.

Do you offer dealer pricing?

Yes! We offer special pricing for golf cart dealers and service centers. Select "Dealer Inquiry" in the subject field above or email us directly for more information.